Cookie Policy
Last updated: 27 August 2026
What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site.
How We Use Cookies
We use cookies to:
- Remember your preferences and settings
- Understand how you use our website
- Improve our website and services
- Provide relevant content and information
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly and are always active. They enable core functionality such as security and remembering the choice you make in our cookie bar.
Analytics Cookies (only with your consent)
We use Google Analytics to understand how visitors use our website. These cookies are set only after you click Accept in the cookie bar at the bottom of the page — if you click Reject, they are not set. The data is pseudonymous: it uses random identifiers rather than your name, and we do not use it to identify individual visitors.
Third-party tools that may set their own cookies
Some pages load tools provided by other companies. When they load, your browser contacts that company's servers (which see your IP address) and the tool may set its own cookies:
- HubSpot live chat (HubSpot, Inc.) - the chat bubble that lets you message us. It may set cookies such as
messagesUtk,__hstc,hubspotutk,__hsscand__hssrcto keep your chat conversation and recognise you if you return (up to 6 months). See HubSpot's privacy policy. - Trustindex reviews widget (Trustindex.io) - shows our genuine Google reviews on the homepage. It loads review content from Trustindex's servers and may store technical data in your browser. See Trustindex's privacy policy.
- Cloudflare Web Analytics (Cloudflare, Inc.) - privacy-first, cookieless page statistics. It does not use cookies or track you across websites.
The cookies we set
| Cookie | Type | Purpose | Lifetime |
|---|---|---|---|
| cookie_consent | Essential | Remembers whether you accepted or rejected analytics cookies | 12 months |
| _ga, _ga_* | Analytics (consent only) | Google Analytics — distinguishes visitors and sessions | Up to 13 months |
| messagesUtk, __hstc, hubspotutk, __hssc, __hssrc | Third party (HubSpot) | Live-chat widget - keeps your conversation and recognises returning visitors | Session to 6 months |
| __cf_bm and similar | Essential | Set by Cloudflare, which delivers this website, for security and bot protection | Under 1 day |
Managing Cookies
Analytics cookies are set only if you click Accept in our cookie bar. You can change your mind at any time: use the button below (or the "Cookie settings" link in the footer of every page) to clear your choice and make a fresh one. You can also block or remove cookies in your browser settings, though blocking essential cookies may affect how parts of the website work. To withdraw consent for anything else, or to ask what data we hold about you, contact us using the details below.
Contact Us
If you have any questions about our Cookie Policy, please contact us at [email protected] or call us on 01302 590039.